Agiliance Current US Job Openings

Agiliance offers competitive compensation and a full benefit package including stock options, medical, dental, vision, life insurance, child care reimbursement, and more.


#AG4.51 Sales Director
#AG4.52 Senior Sales Engineer
#AG4.57 Quality Assurance - US Technical Lead
#AG4.59a Java Server Software Developer
#AG4.59b Senior Java Server Software Developer
#AG4.59c Principal Java Server Software Developer
#AG4.60a Java/JavaScript Software Developer
#AG4.61 Product Support Engineer


 
#AG4.51 Sales Director

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

The company's customers use real time risk analysis to optimize business performance and make better investment decisions. Agiliance technology has been awarded four patents and is highly rated by industry analysts. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous monitoring. The Agiliance headquarters is located in Sunnyvale, CA.

JOB DESCRIPTION

As Sales Director, you will be responsible for driving sales in your territory and developing long-lasting and impactful channel relationships. The Director of Sales will play an integral part in the development of Agiliance's growth strategy, annual sales and marketing plans, and strategic business plan in order to meet or exceed annual sales targets. We expect you will drive a disciplined and transformative solution-selling process including lead to opportunity management, strategic account planning, and competitive know-how to accelerate business. The Sales Director will report directly to Agiliance's Vice President of Sales. Candidates without proven security software sales experience will not be considered.

RESPONSIBILITIES

  • Direct sales and channel sales management responsibility for assigned territory and revenue goal for license, maintenance, and professional services.
  • Initiate, establish, and maintain contact with team members, prospects, clients, and partners within assigned territory.
  • Develop recommendations for growth, opportunities for growth, and key target accounts in the assigned territory.
  • Develop and maintain a complete knowledge of Agiliance products, content, and services.
  • Become proficient in Agiliance offerings and know when to engage pre-sales assistance.
  • Expand current and build new systems integrator and consulting partner go-to-market plans to scale business development and channel sales.
  • Accurately forecast and manage deal closure.

REQUIREMENTS

  • Proven track record of achieving sales quotas.
  • 7 to 10 years of selling experience.
  • Proven solution selling experience with security and / or enterprise software solutions. Candidates without proven security software sales experience will not be considered.
  • Strong systems integrator teaming and relationship management experience.
  • Strong resale channel development and management experience.
  • Team selling and shared territory management experience.
  • Clear communications and executive level presentation skills.
  • Ability and willingness to perform high-level product demonstrations.
  • Prior experience with CRM solutions such as Salesforce.com.
  • Bachelor's degree or equivalent.
  • Travel: an average of one to two weeks per month.
  • Personality: team player, communicative, polished, trustworthy, hungry, Agiliance fit.

LOCATION

The position is based in NYC and London.

COMPENSATION

Your compensation package will be consistent with the stage of the company and the individual's track record. Compensation will include cash components (base and variable), benefits, and equity.

Please send your resume to jobs@agiliance.com referencing job #AG4.51

[Back to top]


 
#AG4.52 Senior Sales Engineer

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

The company's customers use real time risk analysis to optimize business performance and make better investment decisions. Agiliance technology has been awarded four patents and is highly rated by industry analysts. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous monitoring. The Agiliance headquarters is located in Sunnyvale, CA.

JOB DESCRIPTION

As Sales Engineer you will be responsible for working with existing and new customers and partners to articulate the technical and business value of our solutions. This role is a field position that closely supports the regional sales director. The Sales Engineer is expected to collaborate with sales, professional services, partners, and other groups to promote revenue potential as well as to apply the appropriate technical approach to client engagements during the pre-sales process. The Sales Engineer will report directly to Agiliance's Director of Sales Engineering.

RESPONSIBILITIES

  • Engage new prospects to understand their business and technical requirements.
  • Construct, present, and articulate the designed solution to various stakeholders, including executive, director, and technical staff.
  • Demonstrate Agiliance Integrated Risk Management solutions to technical and non-technical audiences.
  • Drive technical evaluations to success; install and support product evaluations for prospective customers and partners, ensuring success.
  • Assist channel and implementation partners in the pre-sales process.
  • Respond to Request for Inquiries / Proposals.
  • Remove technically related buying objections from the sales cycle.

REQUIREMENTS

  • At least 5 years of enterprise software solution pre-sales; security software experience is a plus.
  • Must have solid SQL, HTML, and Java technical skills.
  • Understanding of IT control standards such as NIST SP800-53 and ISO 27002 is a plus.
  • CISSP, CISA and / or CISM certifications a plus.
  • Excellent written and oral communication skills.
  • BS CS or equivalent degree.
  • A preference for hands-on, quality-oriented work style where attention to detail is imperative.
  • Ability to build and manage complex relationships in complex organizations and work in a team setting.
  • A quick study, one who has the ability to thrive in an environment responsive to and inspired by new ideas.
  • Open and direct communication skills; articulate speech and good listening skills.
  • A high energy level, comfortable with multi-tasking.
  • A professional of integrity, credibility, and character, who has demonstrated high moral and ethical behavior.
  • A self-starter who has initiative and staying power.

LOCATION

The position is based in NYC and London.

COMPENSATION

Your compensation package will be consistent with the stage of the company and the individual's track record. Compensation will include cash components (base and variable), benefits, and equity.

Please send your resume to jobs@agiliance.com referencing job #AG4.52

[Back to top]


 
#AG4.57 Quality Assurance - US Technical Lead

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

The company's customers use real time risk analysis to optimize business performance and make better investment decisions. Agiliance technology has been awarded four patents and is highly rated by industry analysts. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous monitoring. The Agiliance headquarters is located in Sunnyvale, CA.

JOB DESCRIPTION

The Quality Assurance - US Technical Lead position is responsible for managing use case testing on the US time zone, coordination with the India QA team and acting as a 2nd line of support between the 1st line of support and engineering. The candidate will be an important team member directing and prioritizing testing, coordination and communication with the India QA team, as well as interface daily with the development, product management and support teams. This position reports to the QA Manager who works from Agiliance IDC in Hyderabad, India.

RESPONSIBILITIES

  • Become an expert on using the product and share the knowledge within the organization
  • Learn new use cases and instruct other IDC QA team members on how to test them
  • Reproduce customer reported issues and write test cases that replicate customer use cases
  • Occasionally participate on calls with customers as second line support
  • Ensure that the software meets the requirements and design documents
  • Ensure software quality by writing and executing detailed test plans and test cases
  • Design and execution of functional, manual, automated, load, scalability and performance test cases
  • Make sure that test cases are effective and all use cases a covered
  • Project planning, estimation, scheduling and reporting
  • Document and communicate use case steps to other QA team members
  • Represent the QA team in cross-functional meetings and produce detailed reports
  • Direct the scalability and performance testing based on the customer use cases
  • Interface between quality assurance, development, product management and support teams to understand use cases and functionality
  • Daily communication with the India based QA team
  • Work directly with developers to help analyze and resolve issues
  • Mentor QA team members

REQUIREMENTS

  • 5+ years of QA experience
  • Experience testing and deploying enterprise software and web based applications
  • Ability to understand use cases end-to-end and identify potential edge cases
  • Ability to troubleshoot and reproduce issues and then narrow down the problem
  • Ability to test efficiently and discover issues quickly
  • Ability to use databases and do basic SQL queries
  • Strong exposure to Java, J2EE, SQL and databases desired
  • Understand the development and release lifecycle
  • Automation testing knowledge required
  • Experience using Selenium desirable
  • Good written and verbal communication skills
  • Coding or scripting knowledge desirable
  • Exposure to HTML, JavaScript, Java, SQL and J2EE technologies desirable
  • Bachelor's Degree in Engineering / Computer Science or equivalent experience

LOCATION

The position is based at Agiliance's headquarters in Sunnyvale, California.

COMPENSATION

Your compensation package will be based on company stage, your experiential track record and your anticipated value to Agiliance. Compensation will include cash component (bi-monthly base and annual variable), equity in the form of stock options vesting over time, and a full complement of benefits.

Please send your resume to jobs@agiliance.com referencing job #AG4.57

[Back to top]


 
#AG4.59a Java Server Software Developer

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

The company's customers use real time risk analysis to optimize business performance and make better investment decisions. Agiliance technology has been awarded four patents and is highly rated by industry analysts. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous monitoring. The Agiliance headquarters is located in Sunnyvale, CA.

JOB DESCRIPTION

As a Java Server Software Developer with the leading independent provider of Big Data Risk Management solutions for Governance and Security programs, your role will be to design and develop innovative application logic and database software layers. Candidates will lead in the design and implementation of our RiskVision platform and applications which are built on top of the latest J2EE technology. Developers in this position will work closely with Product Managers and Subject Matter Experts to help define and implement the features.

RESPONSIBILITIES

  • Design and development of the flagship product Agiliance RiskVision to deliver compelling use cases.
  • Expand the scope, scale, performance, and reliability of the product.
  • Use judgment, creativity and sound technical knowledge to obtain and recommend solutions.
  • Implement enhancements for new releases and provide improvements and fixes to existing versions.
  • Develop and perform unit testing of your code before releasing to QA.
  • Interact with management, quality assurance, product management, documentation, support and professional services teams.
  • Coordinate and work with offshore team members as part of a distributed development team.
  • Develop in Java and SQL using MySQL and Oracle databases, using an Agile development process.

REQUIREMENTS

  • Experience in the development of scalable, high performance application software.
  • Excellent working knowledge of Java, J2EE, SQL, and XML.
  • Strong working knowledge of application servers like Tomcat, WebLogic, WebSphere or JBoss.
  • Strong working knowledge of MySQL and/or Oracle.
  • Experience with object to SQL performance optimization.
  • Experience with Spring Framework and/or workflow frameworks such as jBPM is a plus.
  • Experience with Web Services (SOAP, JAXB, REST) is a plus.
  • Experience with reporting frameworks like Jaspersoft or Tableau is a plus.
  • Solid knowledge and application of engineering concepts.
  • Understands development methodology and development life-cycle.
  • Problem solving capabilities and analytical skills.
  • Excellent verbal and written communication skills, in person and by telephone.
  • Ability to work in a team environment.
  • Enthusiasm to learn new tools and technologies.
  • Degree in Computer Science (or equivalent).
  • 2-5 years of experience required.

LOCATION

The position is based at Agiliance's headquarters in Sunnyvale, California.

COMPENSATION

Compensation package consistent with stage of company and individuals track record will include cash compensation (base and variable), benefits, and equity.

Please send your resume to jobs@agiliance.com referencing job #AG4.59a

[Back to top]


 
#AG4.59b Senior Java Server Software Developer

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

The company's customers use real time risk analysis to optimize business performance and make better investment decisions. Agiliance technology has been awarded four patents and is highly rated by industry analysts. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous monitoring. The Agiliance headquarters is located in Sunnyvale, CA.

JOB DESCRIPTION

As a Senior Java Server Software Developer with the leading independent provider of Big Data Risk Management solutions for Governance and Security programs, your role will be to design and develop innovative application logic and database software layers. Candidates will lead in the design and implementation of our RiskVision platform and applications which are built on top of the latest J2EE technology. Developers in this position will work closely with Product Managers and Subject Matter Experts to help define and implement the features.

RESPONSIBILITIES

  • Design and development of the flagship product Agiliance RiskVision to deliver compelling use cases.
  • Expand the scope, scale, performance, and reliability of the product.
  • Use judgment, creativity and sound technical knowledge to obtain and recommend solutions.
  • Implement enhancements for new releases and provide improvements and fixes to existing versions.
  • Develop and perform unit testing of your code before releasing to QA.
  • Interact with management, quality assurance, product management, documentation, support and professional services teams.
  • Coordinate and work with offshore team members as part of a distributed development team.
  • Develop in Java and SQL using MySQL and Oracle databases, using an Agile development process.

REQUIREMENTS

  • Experience in the development of scalable, high performance application software.
  • Excellent working knowledge of Java, J2EE, SQL, and XML.
  • Strong working knowledge of application servers like Tomcat, WebLogic, WebSphere or JBoss.
  • Strong working knowledge of MySQL and/or Oracle.
  • Experience with object to SQL performance optimization.
  • Experience with Spring Framework and/or workflow frameworks such as jBPM is a plus.
  • Experience with Web Services (SOAP, JAXB, REST) is a plus.
  • Experience with reporting frameworks like Jaspersoft or Tableau is a plus.
  • Solid knowledge and application of engineering concepts.
  • Understands development methodology and development life-cycle.
  • Problem solving capabilities and analytical skills.
  • Excellent verbal and written communication skills, in person and by telephone.
  • Ability to work in a team environment.
  • Enthusiasm to learn new tools and technologies.
  • Degree in Computer Science (or equivalent).
  • 6-10 years of experience required.

LOCATION

The position is based at Agiliance's headquarters in Sunnyvale, California.

COMPENSATION

Compensation package consistent with stage of company and individuals track record will include cash compensation (base and variable), benefits, and equity.

Please send your resume to jobs@agiliance.com referencing job #AG4.59b

[Back to top]


 
#AG4.59c Principal Java Server Software Developer

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

The company's customers use real time risk analysis to optimize business performance and make better investment decisions. Agiliance technology has been awarded four patents and is highly rated by industry analysts. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous monitoring. The Agiliance headquarters is located in Sunnyvale, CA.

JOB DESCRIPTION

Java Server Software Developer roles design and develop innovative application logic and database software layers. Candidates will lead in the design and implementation of our RiskVision platform and applications which are built on top of the latest J2EE technology. Developers in this position will work closely with Product Managers and Subject Matter Experts to help define and implement the features.

RESPONSIBILITIES

  • Design and development of the flagship product RiskVision to deliver compelling use cases.
  • Expand the scope, scale, performance, and reliability of the product.
  • Use judgment, creativity and sound technical knowledge to obtain and recommend solutions.
  • Implement enhancements for new releases and provide improvements and fixes to existing versions.
  • Develop and perform unit testing of your code before releasing to QA.
  • Interact with management, quality assurance, product management, documentation, support and professional services teams.
  • Coordinate and work with offshore team members as part of a distributed development team.
  • Develop in Java and SQL using MySQL and Oracle databases, using an Agile development process.
  • Architect and design scalable and high performance platform and application layers.
  • Be a team lead in the development and delivery of software projects including distributed multi-tier Java applications.

REQUIREMENTS

  • Experience in the development of scalable, high performance application software.
  • Excellent working knowledge of Java, J2EE, SQL, and XML.
  • Strong working knowledge of application servers like Tomcat, WebLogic, WebSphere or JBoss.
  • Strong working knowledge of MySQL and/or Oracle.
  • Experience with object to SQL performance optimization.
  • Experience with Spring Framework and/or workflow frameworks such as jBPM is a plus.
  • Experience with Web Services (SOAP, JAXB, REST) is a plus.
  • Experience with reporting frameworks like Jaspersoft or Tableau is a plus.
  • Solid knowledge and application of engineering concepts.
  • Understands development methodology and development life-cycle.
  • Problem solving capabilities and analytical skills.
  • Excellent verbal and written communication skills, in person and by telephone.
  • Ability to work in a team environment.
  • Enthusiasm to learn new tools and technologies.
  • Degree in Computer Science (or equivalent).
  • 10+ years of experience required.

LOCATION

The position is based at Agiliance's headquarters in Sunnyvale, California.

COMPENSATION

Compensation package consistent with stage of company and individuals track record will include cash compensation (base and variable), equity options, benefits, and spot rewards.

Please send your resume to jobs@agiliance.com referencing job #AG4.59c

[Back to top]


 
#AG4.60a Java/JavaScript Software Developer

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

The company's customers use real time risk analysis to optimize business performance and make better investment decisions. Agiliance technology has been awarded four patents and is highly rated by industry analysts. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous monitoring. The Agiliance headquarters is located in Sunnyvale, CA.

JOB DESCRIPTION

As a Java/JavaScript Software Developer with the leading independent provider of Big Data Risk Management solutions for Governance and Security programs, your role is to design and develop innovative UI framework and web interface software layers. Candidates will lead in the design and implementation of our RiskVision platform and applications which are built on top of the latest J2EE technology. Developers in this position will work closely with Product Managers and Subject Matter Experts to help define and implement the features.

RESPONSIBILITIES

  • Design and development of the flagship product RiskVision to deliver compelling use cases.
  • UI design and prototyping of rich web applications.
  • Use judgment, creativity and sound technical knowledge to obtain and recommend solutions.
  • Implement enhancements for new releases and provide improvements and fixes to existing versions.
  • Develop and perform unit testing of your code before releasing to QA.
  • Interact with management, quality assurance, product management, documentation, support and professional services teams.
  • Coordinate and work with offshore team members as part of a distributed development team.
  • Develop in Java and SQL using MySQL and Oracle databases, using an Agile development process.

REQUIREMENTS

  • Experience in the development of scalable, high performance application software.
  • Excellent working knowledge of Java, J2EE, JSP, JavaScript, AJAX, HTML and CSS
  • Strong working knowledge of application servers like Tomcat, WebLogic, WebSphere or JBoss.
  • Strong working knowledge of MySQL and/or Oracle.
  • Experience with the Spring Framework is a plus.
  • Experience with JavaScript libraries like jQuery and graphical frameworks like yWorks is a plus.
  • Experience with reporting frameworks like Jaspersoft or Tableau is a plus.
  • Solid knowledge and application of engineering concepts.
  • Understands development methodology and development life-cycle.
  • Problem solving capabilities and analytical skills.
  • Excellent verbal and written communication skills, in person and by telephone.
  • Ability to work in a team environment.
  • Enthusiasm to learn new tools and technologies.
  • Degree in Computer Science (or equivalent).
  • 2-5 years of experience required.

LOCATION

The position is based at Agiliance's headquarters in Sunnyvale, California.

COMPENSATION

Compensation package consistent with stage of company and individuals track record will include cash compensation (base and variable), benefits, and equity.

Please send your resume to jobs@agiliance.com referencing job #AG4.60a

[Back to top]


 
#AG4.61 Product Support Engineer

COMPANY BACKGROUND

Agiliance is the hottest technology company in the Silicon Valley. In the last 12 months alone, Agiliance received more than two dozen prestigious industry accolades, including 2014 SC Magazine Excellence Award Finalist for Best Regulatory Compliance Solution, Deloitte 2013 Technology Fast 500 Honoree (#172nd overall and #69th in software), Government Security News 2013 Homeland Security Awards Finalist, Silver Stevie Awards Winner in the 2013 International Business Awards, 5-Star Rating in 2013 SC Magazine's Risk and Policy Management Group Test, 2013 Red Herring Top 100 Americas Honoree, and 2013 GOVTek Award for Best Transparency Solution by the Government Technology Research Alliance (GTRA).

Agiliance is the leading independent provider of Integrated Risk Management solutions for Governance and Security programs. The company is setting the standard in Big Data Risk Management software by servicing world-class Global 2000 companies and government agencies, inspiring talented employees as colleagues, and acquiring strategic partnerships that make the company the best place to land and expand your career.

If you're interested in assisting progressive organizations to use real time risk analysis to optimize business performance and make better investment decisions, Agiliance is the best place to work. Agiliance technology has been awarded four patents and numerous of product awards and analyst accolades. Its flexible, yet scalable automation technology lets organizations achieve closed-loop risk management and continuous diagnostics, which are the key ingredients to fight cyber-attacks and increase operational efficiency. The Agiliance headquarter is located on a beautiful and convenient to reach campus near downtown Sunnyvale, CA.

JOB DESCRIPTION

Do you have a passion for delivering sound and confident technical advice to customers? Do you have excellent oral and written communications skills? Are you driven to resolve customer issues in a timely and efficient manner? Do you have the gift to stay calm and focused when faced managing multiple high priority tasks? If your answer has been yes to all these questions, you might be the right candidate for Agiliance.

As Product Support Engineer, you will be responsible for acting as first line support contact and as such will be the point of contact for many of our global customers, providing expert technical guidance to and dealing with technical issues and queries. In your role as Product Support Engineer you will be troubleshooting and developing technical solutions related to software and setup errors for field engineers, partners, and customers via telephone, email, and the Agiliance Support portal. You'll create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion. You'll escalate urgent problems which require more in-depth knowledge to the appropriate internal resources, utilizing proper escalation procedures. Attention to detail and an eye for quality, along with excellent communications skills are crucial.

The successful candidate will have tremendous opportunity for career growth and is a great chance for someone who wants to get their foot in the door of a growing, venture-backed, high-tech company.

RESPONSIBILITIES

  • Provide support for Agiliance's integrated risk management platform for field engineers, partners, and customers as part of a global 24 x 7 team.
  • Troubleshoot and develop workarounds related to software and configuration issues.
  • Escalate identified product issues, leveraging our Jira bug management system, and interact with Agiliance Product Management and Agiliance Engineering teams to drive to problem resolution in a timely fashion.
  • Ensure support service level agreements and customer expectations are met (or exceeded).
  • Contribute to an online knowledge base for partners and customers.
  • Provide customers with guidance on how to leverage security policies and procedures for risk and compliance management based on standards such as ISO 2700x, COBIT, PCI, and NIST guidelines as part of the Agiliance product offering.
  • Assist customers in product upgrades and report / dashboard creation.

REQUIREMENTS


Prior Experience
  • 3 - 5 year experience in acting as first line support contact for enterprise software solutions.
  • Training will be provided in Agiliance, but prior knowledge of IT-GRC, Risk Management, Security Software, or similar technologies would be advantageous.
  • Worked in a start-up or high growth environment.
Skills
  • Apache, Tomcat, Oracle 11g, and MySQL system administration fundamentals.
  • Familiarity with at least one interpreted language and frameworks such as JAVA, JSP, AJAX, Hibernate, Web Services, etc.
  • Experience with Salesforce.com, Cisco WebEx, FTP, SQLYog, and LDAP Browser.
  • Familiarity with standard concepts, practices, and procedures relating to Microsoft Windows Operating Systems, Microsoft Windows networking, and troubleshooting Microsoft Windows network environments.
  • Development and debugging of SQL scripts and queries.
  • Development and debugging of Oracle data base issues and queries.
  • Good working knowledge of security tools, techniques, and methodologies such as Kerberos, SAML, LDAP, and SiteMinder.
  • Strong verbal and written communication skills for delivery in document, Web, and presentation form, as well as over the phone.
  • People skills that promote personal relationship building between virtual teams - working directly with varied headquarters and overseas resources.
  • Highly organized, self-directed with strong ability to prioritize and manage multiple high priority tasks.
  • Must work well in a team, fast-paced, and deadline-driven environment.
  • Jaspersoft knowledge a big plus.
  • Knowledge of risk management frameworks and security best practice guidelines such as ISO 27001, BITS, COBIT, NIST, CIS benchmarks, privacy, etc. a plus.
Attitudes
  • Highly self-motivated and driven to succeed.
  • Able to work with minimal supervision; comfortable working within a framework of objectives without the need for day to day guidance and direction.
  • Team player with strong sense of urgency.
Education
  • Bachelor's degree in Information Technology Management, Computer Science, or related degree required; MBA a plus.
  • CISA, CISM, or CISSP certification preferred.

LOCATION

The position is based in the Agiliance headquarters in Sunnyvale, CA, conveniently located in walking distance to downtown, Caltrain, and VTA.

COMPENSATION

Your compensation package will be consistent with the stage of the company and the individual's track record. Compensation will include cash component, benefits, and equity.

Show us why you are the best in your field and the right candidate for the job. Please send your resume to jobs@agiliance.com referencing job #AG4.61

[Back to top]


 
 

Solutions
Actionable Risk
Continuous Compliance
Risk-Based Security
Products
Technology
Platform
Applications
Connectors
Content
Services
Cont. Comp. Services
Cloud Managed Services
Consulting Services
Support
Education
Customers
Financial Services
Healthcare and Privacy
Public Sector
Retail, Internet and Media
Technology, Industrial and Energy
Partners
Service Providers
Technology Providers
Content Providers
Become a Partner
News
Press Releases
Webcasts
Events
Demo Tuesday
Company
Management
Directors
Careers
Contact Us