Incident Manager

Organizations need a plan and a process to deal with incidents before they occur. Agiliance delivers an Incident Lifecycle Management Solution based on its leading IT governance, risk and compliance platform IT-GRC.

Key Features

	Enforce rigorous incident response process, including data collection, investigation, risk assessment, remediation, approval, review, and reporting
	Automatically route and assign incidents based on type, severity, or effected asset
	Utilize multiple alert and escalation functions to ensure timely attention from response team and stakeholders
	Collect incidents from security tools such as SIEM, DLP, Endpoint as well as portals, spreadsheets, and help desk
	Automatically calculate preliminary risk and business impact for each incident based on collected data
	Perform full risk and business impact assessments for each incident involving stakeholders and domain experts
	Prioritize response plan and timing based on risk assessment and business impact
	Initiate and track remediation actions with built-in ticketing system and bi-direction integration with help desk systems
	Provide a single repository for all incident related documentation and audit trail
	Leverage incidents as feedback mechanism to measure controls and policy effectiveness