Agiliance is committed to helping our customers effectively manage security, risk and compliance. We have a first-rate customer-focused support systems and teams that assist you in maximizing the benefits from your investment in Agiliance.
SUPPORT PORTALThe Agiliance Support Portal has a wealth of information and tools for customers and partners.
|Creates a Support Ticket
|Review your Ticket Status
|Browse our Knowledge Base (Coming Soon)
Creating a Support Ticket immediately alerts our Technical Staff of your issue so they can respond. Reviewing Support Tickets is available online 24x7 for you to know the latest status at all times.
Agiliance's knowledge base of frequently asked questions, best practices, and typical deployment scenarios allows customers to browse for fast self-help and learning.
Agiliance offers two levels of Support Programs designed to meet specific customer needs:
Both Support Programs include access to the Agiliance Support Portal, Knowledge Base and live Technical Staff, plus Software Maintenance for bug fixes, updates and upgrades on all software under license.
Standard Support operates during local business hours Monday through Friday. Customers with critical global operations that need 24x7x365 support should choose the Extended Support option.
Please email Support@Agiliance.com for more details on our support programs.